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Ontru Privacy Policy

This privacy policy sets forth how Ontru (‘we’, ‘us’, ‘our’) collects, processes, uses, and protects the information that the subject (‘you’, ‘your’) entrusts us with. Please take the time to read this Privacy Policy carefully before using the website. Your continued use of our website means that you have read, understood, and accepted the terms and agree to be bound by this Privacy Policy in full, including any additional terms and conditions and any policies referenced herein. You cannot use this website if you do not accept this Privacy Policy.

This Privacy Policy describes the information we collect from you through the website, how we use it, how we share it, how we safeguard it to prevent misuse, the choices you have regarding the use of your information, and how you can manage, update, and/or amend inaccuracies in the information.

We employ best-practice security measures to protect your information from unauthorized access. We are committed to processing data in accordance with our responsibilities under the applicable laws and regulations.

Information We Collect

We collect personal information in different ways, depending on the service engaged, including but not limited to communication with customers regarding our services. The collection of your personal information may be carried out when you:

Visit our website;
Book/procure our services;
Provide your account and/or contact information;
Sign-up for a mailing list or newsletter;
Communicate with us regarding service concerns;
Participate in customer surveys, contests, and/or promos;
Engage with us over social media;
Send us a direct message; and/or
Engage with third parties related to independent verifications;
Provide information to validate your access through the site, such as username and/or password.

Type of information collected

Depending on the service you received from us, we may collect and/or share the following personal information. Please provide us with necessary, accurate, and up-to-date information so that we can respond to your service request.

Your name and contact information;
Transaction history or past services availed from us;
Personal information, such as your gender, date of birth, age, etc.;
Identifiers such as real name, alias, postal address, email address, driver’s license number, passport number, or other similar identifiers;
Information regarding you and your device, including but not limited to your device’s Internet Protocol address, exact geolocation data, etc;
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information pertaining to your interaction with our website;
Information about you from third-party sources such as social media sites like Facebook, Instagram, LinkedIn, X, and YouTube. We may receive personal information about you when you connect to the mentioned sites;
Audio, electronic, visual, or similar information;
Inferences obtained from the data mentioned above to create a profile that manifests your preferences, characteristics, attitudes, psychological trends, behavior, predispositions, intelligence, aptitudes, and abilities.

All of the information collected from or about you may be combined and utilized as described in this Privacy Policy.

How We Use Your Information

We use your information that we collect for the following instances in addition to those which you already permitted us to use:

To provide information and services to you, including processing and responding to your inquiries and comments;
Perform day-to-day business needs, such as administration and improvement of our website to protect our business interests and better understand our customers;
Evaluate the accuracy, effectiveness, performance, usability, and functions of our website;
Safeguard against fraud and abuse of the website and otherwise protect users and visitors and our business; comply with all applicable laws and corporate reporting obligations and to our agreements;
Conduct other market research studies and use this information to personalize the website according to your interests and enhance your experience using the website;
To provide you with information regarding our services;
Provide you with advertisements based on your interests;
Generate and review internal analytics and reports and data about our user base and website usage patterns;
Put together any of the information we gather from or about you for internal and external business purposes;

Any personal information we collect and retain will be used to provide services related to the website and for legitimate business, legal, or tax purposes only. If any of those reasons no longer stand or apply, the information will be abolished, de-identified, aggregated, or anonymized to conform with our internal policies and protocols and in compliance with applicable laws.

Sharing of Personal Information

We do not share your personal information with third parties except those listed below. Your personal information may be shared internally and externally, including:

Our internal department responsible for processing the information;
Business partners who are compelled to adhere to data protection agreements or similar privacy protections, such as dealers and distributors; and/or
Third-party processors whose activities are limited to the purposes for which your data was provided and duty-bound to abide by data processing agreements or similar privacy protections.

Personal information may also be disclosed to third parties under the following circumstances:

If we are required to do so by law, legal process, or other legal requests;
In response to law enforcement authorities or other government officials;
To safeguard our services and legal rights;
To circumvent fraud against us, our affiliates, or business partners;
To provide support or back-up for compliance, auditing, and corporate governance functions; or
To conform with any and all applicable laws.

Automatic data collection

Certain information, such as the number of visitors and pages visited, is automatically gathered when you visit our website. The information is used to improve our website to better suit our visitors. We utilize “cookies” and “web beacons” for tracking, analytics, personalization, and optimization.

“Cookies” are small files transferred to and stored on your computer or other devices through your web browser when you visit certain websites. “Cookies” provide us with vital information (e.g. if you have been to our website before or if it’s your first time) to identify the pages of our website that you are most interested in. “web beacons” are small strings of code that present a manner for bringing a graphic image on a web page or in an email message that aims to transfer data. Some of our web pages may contain “web beacons” that allow an inconspicuous way of checking if a user has accessed certain content.

We use “cookies” and “web beacons” on the website to discern and save your preferences and interests. The service provider’s system recognizes your browser and retains certain information to help us personalize your future visits. We also gather aggregate data that reflects website traffic and interaction to enhance your website experiences.

You can turn off “cookies” by setting your browser to stop accepting cookies. Turning off “cookies” also removes the ability of “web beacons” to capture information. Blocking “cookies” may prevent you from using the full features and functionality of the website. Clearing cookies from your browser will discard opt-outs since they are stored in cookies.

Transfer of data across geographies

We may transfer personal information across different borders to authorized service providers or group entities located in other countries working on our behalf.

Information protection

We are committed to protecting the information you entrusted us with from unauthorized access, modification, disclosure, or destruction. Although we implement administrative and technical maintenance and security measures to protect your personal information against loss, theft, unauthorized access, disclosure, modification, or destruction, we cannot guarantee its absolute protection. No online, email, or mobile application transmission is completely error-free or entirely secure. We assume no liability for unauthorized disclosure of your information resulting from third-party access, transmission errors, or causes beyond our control.

Information rights

Right to Access, Amendment, Restriction, and Objection

You have the right to request access and be informed of the presence, use, and disclosure of your personal data. You have the right to verify the accuracy and comprehensiveness of your personal data. You are given merit to review, correct, modify, restrict, or appeal for the end of the processing or sharing of your information if you believe that your personal information is being used for purposes other than those stipulated in this Privacy Policy.

You may reach us at the email address stated at the end of this Privacy Policy.

We will endeavor to respond to summary information upon request within 30 days of receipt. More detailed requests involving archive or other retrieval costs may take longer to respond to and may be subject to professional and disbursement fees.

Right to Withdraw Consent

The collection, disclosure, or use of your personal data requires your knowledge and consent, except where allowed by law or inapplicable. This consent may be implied or expressed in accordance with the sensitivity of the information. We will endeavor to obtain expressed consent wherever commercially feasible. You have the right to withdraw consent to the use of your personal data by sending a written request to us at any time.

Right to Request Removal of Information

Under certain circumstances, you have the right to request that your personal information be deleted. Your information can only be deleted if it is no longer needed for the purpose it was collected, and we have no other legal grounds for retaining and processing it.

Right to Data Portability

You have the right to receive your personal data, which you provided to a controller, in a commonly used, structured, and machine-readable format provided that the information is based on the individual’s consent or for the performance of a contract to which you are a party.

Information retention

We will retain your information for as long as the business relationship is ongoing, or where required, and for a reasonable time thereafter in accordance with its information management policies and schedules.

We may retain anonymized or aggregated data, such as usage data, for analytics purposes. Your information may also be retained in accordance with our legal obligations, for dispute settlement, and/or for the time frame required by laws in applicable jurisdictions. Please note that some or all of the information we have gathered may be necessary for the website's functionality.

When granting a request to remove personal information, we make reasonable attempts to ensure the complete removal of all personal information.

Links to other websites, applications, and social networks

This Privacy Policy pertains only to the website. The website may contain links to other websites, applications (apps), and social networks for information and convenience. Linked websites, apps, and social networks may forward users to other websites or apps we may not own, maintain, control, or operate. The policies that are mentioned here do not apply to these linked sites. The presence of these links on our website does not indicate that we endorse or have reviewed them. We strongly recommend that you review the policies when you visit these sites. We are not responsible for the privacy practices and protocols, usage, and content of these linked sites. You may contact these sites directly to learn about their separate privacy policies.

Our website may allow you to sign in to your social media accounts such as Facebook, Instagram, X, Youtube, Pinterest, LinkedIn, etc., and associate them with our Company. Accessing the linked sites on our website warrants us to access your social network profile information. This profile is shareable under the social network’s terms of use and this Privacy Policy. Please read the privacy settings of your social media accounts and other sites to learn the scope of your shareable data and manage it according to your preference. You have the right to disconnect a social media account from our website.

Changes to the Notice

We reserve the right to update or amend this Privacy Policy at any time without prior notice. Please review this notice from time to time. Any updates on this Privacy Policy shall be posted on this page and shall be effective immediately upon posting.

For questions or clarifications about our Privacy Policy, please contact us at 1.441.236.6878.